About Your Local BMW Retailer | Group 1 Cambridge

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

276 ratings and 146 comments received in the last 90 days.

07 December 2025

Great service.

03 December 2025

Cambridge (Lewis) were brilliant and did there best to support us and provide information when we needed it. Unlike Peterborough who felt at times they did not want to deal with us or sell us what we wanted.

29 October 2025

Extremely satisfied, Adam was always available and helpful during the entire process.

28 October 2025

Kept up to date on progress, friendly team, the whole process seemed to run smoothly.

28 October 2025

Lewis was extremely helpful

10 October 2025

Sales exec Robert Pinto very efficient and courteous. Nothing too much trouble for him. Smooth easy transaction and controls set up fully explained to my satisfaction.

07 October 2025

Lewis was extremely helpful from first enquiry to delivery of vehicle. Definitely encouraged idea of no stupid questions (of which there was many). Grateful for all of his help and guidance.

03 October 2025

Smooth from start to finish.

27 September 2025

Just so helpful

26 September 2025

It was fantastic. The process of handing over my Audi RS6, the (minimal) paperwork, the set up of the apps, policies, the car - a beautiful Isle of Man Green M4, and the delivery experience in the room where the car was waiting was the best I've had

See all reviews

25 September 2025

See above

14 September 2025

Everyone I dealt with was very friendly and polite and the purchasing process was straightforward.

14 September 2025

Very responsive action around my existing deal into a new car. Made it all very easy.

13 September 2025

Paul Smitham was super helpful and very knowledgable, his boss James white was helpful too, both very approachable.

12 September 2025

Adam and James were absolutely brilliant as always. Super helpful and incredibly knowledgeable. They made the process reassuring and I felt my custom was valued.

06 December 2025

It was great!

04 December 2025

See above

02 December 2025

Work done nicely, car returned cleaned thank you Currently noticing difference with parking brake though, not sure if this is a setting that has been changed or if it isn't working properly now

02 December 2025

Tyres checked and the next day they're still losing pressure, and the inspector missed a nail in the tyres.

01 December 2025

All good

01 December 2025

No issues what soever

01 December 2025

See above.

01 December 2025

All works well

29 November 2025

Good service, friendly staff, reduced rates for older cars.

28 November 2025

good stuff

See all reviews

27 November 2025

The service itself was fine. However the complimentary wash and vac service was very substandard - there was still mud/scuff marks on the sills, backs of chairs etc and the boot had not been hoovered.

26 November 2025

Anita.

25 November 2025

Good service very professional

25 November 2025

Brandon was extremely helpful, knowledgable, friendly and professional

24 November 2025

Professional, friendly staff, relaxing atmosphere

23 November 2025

Anita my service advisor was excellent, keeping me apprised of the work. Car repaired, cleaned and driving well again. Have been using the dealership for many years and service has always been first class.

23 November 2025

First class service received by all at Group 1 Cambridge

22 November 2025

Amazing service !

21 November 2025

Friendly and helpful

19 November 2025

Very professional and was valued as a customer.

18 November 2025

Very efficient

18 November 2025

Very professional, clean and reasonably priced.

18 November 2025

No return call from manager Matt was very good

17 November 2025

Friendly meet and greet and loved the video appraisal

17 November 2025

I asked for the car quickly and but there seemed know imperative to complete urgently

17 November 2025

Fast

17 November 2025

Decent however I don't appreciate the constant reminders to score them as a 10 when called for a satisfaction survey. They were more concerned about this than me or the car

16 November 2025

Very helpful

16 November 2025

Clear and considerate action plan and predicted timings

15 November 2025

Everything sorted efficiently and for an unexpectedly low price compared to alternative garages

14 November 2025

Clear and precise instructions and talked me through everything.

12 November 2025

Service took over 3 hours which seems long for a first service however it was mentioned it could be that long. Car wash wasn't brilliant with missed bits and runs. Otherwise very happy

12 November 2025

Jeremy in particular was first class, as always. But the service teams and chaps working on my car were faultless too. Full marks all round.

12 November 2025

Very efficient and straight forward

10 November 2025

Very communicative and servicial.

10 November 2025

Costs were not explained/justified for routine service when I enquired. Fortunately, they had come down by the time I paid and collected my car.

09 November 2025

Absolutely shocking , worst customer service in the country.

08 November 2025

Just very organised

08 November 2025

Good communication

06 November 2025

Clear and transparent

06 November 2025

Kept me well informed on what was happening. The service adviser I was dealing with was fantastic.

06 November 2025

Generally very good but please update my surname to Noonan. I already corrected it in your system.

05 November 2025

Just a great overall experience.

04 November 2025

William the used car sales person was very helpful and made the purchase of our new car a pleasant experience. Many thanks

04 November 2025

I didn't receive the vehicle check video.

04 November 2025

All done to a good level quickly and efficiently

03 November 2025

The service staff member was extremely courteous, polite and helpful.

03 November 2025

everything was fine

03 November 2025

No fuss

01 November 2025

Felt very looked after and highly recommend this dealership.

31 October 2025

Excellent experience

30 October 2025

Perfection is never achievable, striving for it is a noble cause.

29 October 2025

Service and communication was all great

28 October 2025

Always a nice set of people

27 October 2025

Nobody has contacted me for the advisory's notices I was given even though I have chased them up multiple times

27 October 2025

No problem with service department but still awaiting an answer regarding the replacement windscreen which was fitted

27 October 2025

It doesn't need a specific answer

27 October 2025

Not able to book online for the seasonal check I resorted to phone that was answered and my request dealt with in a pleasant manner. At the garage I reported to Lorraine as directed who answered my questions and was very pleasant and polite.

26 October 2025

Efficient

26 October 2025

Excellent customer service and attention from Matthew Brindle in Service Reception - as always. Car serviced and returned in very good time.

26 October 2025

Attention to detail was very good

25 October 2025

Very pleased with the customer service, no waiting around to be served. Fast and efficient, your colleague Jeremy is a credit to the team .

25 October 2025

No issues

25 October 2025

Group 1 team at Cambourne are great. Both Jeremy and Ollie are friendly, knowledgeable, professional and helpful.

22 October 2025

All good

22 October 2025

Cost and lack of curiosity car aside, it was fine

21 October 2025

All staff very helpful

20 October 2025

Everything went as planned.

20 October 2025

No issues, easy process, high quality job

20 October 2025

Fault reported not corrected on return visit.

19 October 2025

All went well and to plan

19 October 2025

The service team at BMW Cambridge were excellent from start to finish. Communication was clear updates were prompt, and the work was completed to a very high standard. Professional, friendly, and genuinely customer-focused, couldn't ask for better

18 October 2025

The recall work was carried out quickly and I was able to collect my car swiftly. Great to have the car cleaning service too.

18 October 2025

Everything was explained to me. Service and support were great.

17 October 2025

Happy with a very quick turnaround and a good job.

15 October 2025

Its user friendly

14 October 2025

The check was very detailed and issues noted during the check were explained in details by the staff.

14 October 2025

Online booking and subsequent digital communication very efficient. Clear reminders and check in instructions provided, very friendly and personalised welcome and decent work area while waiting.

14 October 2025

Oil leak diagnosed and corrected

14 October 2025

Effective and clear communication prior to appointment - thanks Lorraine :-) Good facilities for working whilst waiting

14 October 2025

Poor service. Incompetent and never had a smooth experience at this garage.

14 October 2025

Price not made clear Work not done that I asked for Service light not being turned off after service

14 October 2025

Always good service

12 October 2025

Updates given

12 October 2025

pricey!

12 October 2025

Car serviced & washed nicely

12 October 2025

My car is a lease vehicle which will be returned soon and I'll have to pay for this!

07 October 2025

see item 2 above

07 October 2025

As above.

07 October 2025

See above

06 October 2025

very Good service

05 October 2025

The staff is polite, the communication is excellent, the waiting area is welcoming, and the technician is professional.

04 October 2025

Quick and easy

01 October 2025

Service dept fails to answer calls. Phoned 4 times and held for 5-10 mins each tome with no-one picking up.

01 October 2025

Fast and fixed the problem.

30 September 2025

Efficient service. Good communication.

30 September 2025

Excellent

30 September 2025

Staff are always polite and helpful. All my service needs have been met extremely well.

30 September 2025

Excellent service from , Sarah and James ,dealt with issue quickly and well , providing car as spare not available

30 September 2025

Very professional

29 September 2025

No issues. All my questions were answered.

28 September 2025

Good but issue not resolved so need two trips now

28 September 2025

Always feel like a valued customer

27 September 2025

Great

27 September 2025

All very good and well cared for customer care

25 September 2025

Efficiently carried out

25 September 2025

Clear explanation of the work to be undertaken and its potential outcome. Regularly kept informed of its progress and of any future issues that may arise with the vehicle.

25 September 2025

Excellent service

25 September 2025

Already told over the phone.

24 September 2025

My tyres needed more air the next day!

24 September 2025

Happy with attention and service

23 September 2025

The service representative was fully informed on the work to be undertaken and I was kept informed regularly up to collection of the vehicle

23 September 2025

It will be perfect if the waiting time can be shorter

23 September 2025

Because its great.

21 September 2025

The staff here are very friendly and I have always had an incredible experience when dealing with them.

18 September 2025

Excellent customer service. Really looked after me. Would definitely consider purchasing my next vehicle from this branch.

17 September 2025

At the desk the answer was they are different cars with different amount of milage between services..... I was talking about my car only

16 September 2025

The work agreed was carried out to my satisfaction and i was notified as soon as my car was ready for collection.

16 September 2025

I had a bit of a rocky ride to start with, but gotta say thanks to Lorraine for sorting everything out.

16 September 2025

Very satisfied

16 September 2025

Friendly and good service.

16 September 2025

Prompt booking Was kept informed at all stages Ease of pick up Did not have a courtesy car

16 September 2025

Easy to use service. Done quickly and kept updated by the service department.

16 September 2025

Good communication and fast service

15 September 2025

Don't charge customers without their prior approval for things like screen whether or key fob batteries. I also didn't understand why they changed the polen filter but not the air filter

15 September 2025

Lorraine who works in the service department was excellent from start to finish definitely a 10/10

15 September 2025

Car not washed despite asking for it to be washed. The guy who handed over the car trying to tell me it had been washed when it clearly hadn't! Also staff bickering with each other at the service desk when I went to collect the keys. Not professional

15 September 2025

Good service and help

15 September 2025

Did exactly what was required

15 September 2025

Lorraine was very helpful and professional.

14 September 2025

Its great apart from not being notified about the work that needs doing in my car in which i found out on an email 30 minutes after whilst i am just in the waiting area in which some other customers seems to have been told personally, strange hmm.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Group 1 Cambridge BMW

Address

Sheepfold Lane, Cambourne, Cambridge, CB23 6EF

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01954 574 739

Map

Areas served

Cambridge, Ely, Royston, Huntingdon and St. Ives

View map

Address

Sheepfold Lane, Cambourne, Cambridge, CB23 6EF

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01954 380 015

Map

Areas served

Cambridge, Ely, Royston, Huntingdon and St. Ives

View map

Address

Sheepfold Lane, Cambourne, Cambridge, CB23 6EF

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01954 784593

Map

Areas served

Cambridge, Ely, Royston, Huntingdon and St. Ives

View map

Address

Sheepfold Lane, Cambourne, Cambridge, CB23 6EF

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:Closed
Sun:Closed

Phone

01954 380 015

Map

Areas served

Cambridge, Ely, Royston, Huntingdon and St. Ives

View map