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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
409 ratings and 210 comments received in the last 90 days.
04 June 2025
Nothing to failt
04 June 2025
All went to plan
04 June 2025
As above- both Salesman Paul and Finance man James were professional and kept us up to date on progress
02 June 2025
As stated in the previously the sales person people I felt with made all the difference to my purchase experience. I was really listed to and valued as a customer which goes an enormous way when making a purchase of this size.
31 May 2025
Very well presented new car, the dealership did everything which was promised and a little bit more.
24 May 2025
Tom Claire very helpful. Listened to wants and needs. Understood requirements.
07 May 2025
The petrol version was not available for test drive and it would have been nice to just compare performance and noise levels.
04 May 2025
The handover of the vehicle was very smooth and thorough. The process of purchasing the vehicle was well catered.
02 May 2025
As above attention to detail is first class and explanation of the car excellent
02 May 2025
Paul Smith and James White explained everything in detail.
01 May 2025
We bought car on the Wednesday and we collected it the following Monday. Very very satisfied.
30 April 2025
As above
29 April 2025
Signing took longer than expected due to IT issues
27 April 2025
James was excellent throughout sourcing and delivery of the vehicle. Friendly informative and nothing was too much trouble
27 April 2025
Easy to deal with
21 April 2025
Excellent, knowledgeable staff - Tom and James. Tom did a great job in convincing us to part with our much loved 118, with a clear explanation of the costs and finance. No hard sell, he just pointed out clearly what our options were.
19 April 2025
Communication was on point right up to receiving the car
13 April 2025
Very grateful to Mr Smitham for delivering my new car.
08 April 2025
You were made to feel welcome from start to finish a 5 star service all round.
06 April 2025
Very satisfied, but experience slightly marred by not being prompted about electric door mirrors not being standard
05 April 2025
Extremely satisfied, everyone was very professional.
03 April 2025
Paul and James have been very helpful during the process and, I understand, arranged for a special collection of the vehicle from the port at Southampton to ensure I got the vehicle on time with the additional dealer fitted accessories completed.
03 April 2025
Great salesman - James and friendly manager. Dealt with very efficiently and friendly - no pressure and extremely helpful.
02 April 2025
Very informative, good Knowledge.
02 April 2025
Every person I dealt with was very professional , the whole process was enjoyable as it should be when buying a new car , there was also no pressure and the whole team insured that they got me into the vehicle I wanted .
02 April 2025
The process was very straightforward. The staff were knowledgable and friendly. I was kept up to date during the purchase and delivery process. Very happy with the service and the car as well.
01 April 2025
James was able to achieve a quick turnaround once the car arrived which helped fit with my schedule. Very thorough handover with a nice touch of revealing the car in a special handover area
31 March 2025
James is very professional in his approach.
30 March 2025
Everything explained. No time wasting or fussing, really appreciated as I had a long drive home.
29 March 2025
James was a pleasure to deal with from start to finish
28 March 2025
Very smooth experience
28 March 2025
Very welcoming and helpful assistance
26 March 2025
Car was not waxed on delivery.
25 March 2025
At the day of the delivery, It can't be more helpful from Lewis show me how to use the car and spend a good time with me makes such big difference.
11 June 2025
Nothing to fault
11 June 2025
All good and I signed upto the service plan scheme. Friendly service staff male I dealt with.
10 June 2025
The staff and service are fine.
10 June 2025
Can't Fault my experience on this visit, car was thoroughly checked and i was notified and informed of the process it went through
10 June 2025
Did exactly what I expected
09 June 2025
Lorraine on service reception was very polite and welcoming. I waited whilst the service and MOT were carried out and found the waiting area comfortable with a endless supply of coffee. I received visual updates of the vehicle inspection.
08 June 2025
Forgetting the 2 hr wait for the MOT, I was happy with the vehicle health check and staff were very friendly especially Lorian.
08 June 2025
Vehicle was ready on time.
08 June 2025
Problem was identified and resolved quickly.
07 June 2025
Never have to worry, everything always meets high standards.
06 June 2025
Sarah very helpful and polite. Always willing to help.
06 June 2025
Good
03 June 2025
Flexible and helpful people.
03 June 2025
The staff are very knowledgeable and kept me updated about additional items and their cost. Replacing the tension strut, new tyres and KDS alignment has made a real difference to the quality of the ride!
03 June 2025
Good service from Jeremy and Jason
03 June 2025
Poor service, expensive, failure to update.
03 June 2025
Fully metrequirements
03 June 2025
good coffee and regular updates
02 June 2025
Really nice people tk deal with.
02 June 2025
Service blaming call centre service not being booked in, my service was never cancelled by me or the call centre, parts ordered for the service, waited longer on the day parts to arrive, service adviser rude, not kept informed, awaiting manager email
02 June 2025
Vehicle had problem created during service as above and wouldn't test drive it after fixing as only had 30 miles fuel left
02 June 2025
Feel in safe hands and if there's a problem it's sorted out.
01 June 2025
Natalie Day was very personable and professional.
01 June 2025
All service are good :)
01 June 2025
Car returned with all works done in a timelyy manner
30 May 2025
As above!
28 May 2025
Excellent service throughout the process and everything ran exactly to schedule. Staff were very friendly, welcoming and knowledgeable. Special call out to Lorraine.
28 May 2025
all good
27 May 2025
Everything went as planned and to a pre-notified price.
27 May 2025
Very satisfied
26 May 2025
Everything done quickly and efficiently, and as asked for.
26 May 2025
Very efficient service
25 May 2025
The only minor thing that lets you down is your car washing. It is a lovely gesture but since everything else you did was first class doing this below standard was not helpful for your image. For example my front windscreen was still dirty.
24 May 2025
Felt comfortable and valued
24 May 2025
Faultless and very efficient and courteous.
24 May 2025
Good service and helpful
24 May 2025
I've received nothing but first class service from the whole Group 1 BMW team every step of the way.
24 May 2025
I've lost count of how many times in the last 2 years I've booked an appointment for an engine light fault and a day after spending money I get a new engine light fault.
23 May 2025
Staff are technically competent and efficient.
22 May 2025
Always good service and friendly staff - I just wish they did courtesy cars on Saturday.
20 May 2025
See above
20 May 2025
As said previously very easy to deal with especially Will Horner and Lorraine Cook.
20 May 2025
As above
19 May 2025
Duagnosis done
19 May 2025
Got the desired results and feedback after an inspection
19 May 2025
My air bag was replaced well within the 2 hour time slot plus a tyre and engine check.
18 May 2025
See above. Could have stayed all day
17 May 2025
Overall ok, nobody contacted me to say car was done - I had to phone them even though I knew it was done as I'd had a report video and could see car was back in a different spot in car park, otherwise ok - better communication with customers perhaps
17 May 2025
Lorraine was excellent. I've had a follow up issues with my car and she's helped me come to a swift resolution
16 May 2025
The car wash was not up to the standard I expected from BMW.
16 May 2025
Fast and detailed service. From service department Jeremy Forster was helped me through the service plan and the service.
15 May 2025
Polite and Courteous staff
13 May 2025
See answer in question 1
13 May 2025
Really helpful and knowledgeable. Tom made us feel valued, more so than other car dealerships. A great experience all round.
13 May 2025
Service completed early as requested, everything to my satisfaction
13 May 2025
The staff were friendly & kept me updated on progress whilst I was waiting for the work on my vehicle to be completed. A special mention to Lorraine of the Service Team who I would give marks of 10/10 for customer service, friendliness and efficiency
13 May 2025
As above, plus reliability, service, value for money.
12 May 2025
There is nothing I could complain/moan about.
12 May 2025
My salesman Robert was great and understood that I needed my car asap
10 May 2025
Same as question one.
08 May 2025
Happy with a few doubts
08 May 2025
Great service. Smiling helpful staff.
07 May 2025
Good
06 May 2025
The.booking hadn't pulled through from Alphabet booking service but the person who I met on arrival quickly arranged with the service team for the work to be completed on the day
06 May 2025
Very satisfied with the service given to me.
05 May 2025
Good explanation of the procedure
05 May 2025
Easy
05 May 2025
All work done on time. No hard sell or extras forced
04 May 2025
Completely satisfied
04 May 2025
They explained every step of the process and it was easy to communicate and ask all the questions I wanted
04 May 2025
Knowledgeable, friendly and efficient staff.
03 May 2025
Just did a good job and very efficient
01 May 2025
Certainly improved since last time. I was given a named individual to check in with and consult during the visit.
01 May 2025
I have always received great customer service from the team at Group 1 Cambridge.
30 April 2025
I indicated I needed car back by 15:30. They took it into account and car was ready for collection around 14:30, in time for me to come and collect.
29 April 2025
Good customer experience. Good facilities to wait.
29 April 2025
Staff all very polite and professional, things were done on time, making it easier to fit around my work
28 April 2025
Once booked in, staff were perfectly polite and kept me informed on progress. Good facilities in the dealership to keep me occupied whilst I waited.
27 April 2025
Lorriane really helpful and I was able to work easily while the work was being completed
25 April 2025
Every thing went as expected.
25 April 2025
Natalie was very helpful in taking care of my car and ensuring I was happy with the courtesy car
24 April 2025
I'd love it to be a little cheaper! ;)
24 April 2025
Pleasant coffee
22 April 2025
The staff dies not care about service. Inside of the car was not cleaned after work.
21 April 2025
Everything went smoothly, the only issue is there is generally a lack of convenience cars available
21 April 2025
Did everything on time and very efficient
21 April 2025
Did everything as expected with a smile
20 April 2025
everything played out as expected
19 April 2025
Polite & efficient service throughout day. Good facilties for waiting customers. I forget if I dealt with Cambridge francise before it moved to Cambourne, but early experience with several BMW dealers wasn't great. I might return from independents!
19 April 2025
Every step is clear and smooth
18 April 2025
The only problem I had was that the service indicator wasn't zeroed and the car's service history was not updated on the car. Attempts to correct this remotely has resulted in the deletion of whereabouts the service was carried out.
17 April 2025
As far as I can tell the work undertaken was done to a good standard. The staff in the showroom did sort my issues
17 April 2025
Fantastic service
16 April 2025
All friendly reception service manager all sorted on time nice courtesy car
16 April 2025
Everything was sorted as scheduled
16 April 2025
Great service, great peoole, great communication
16 April 2025
Recently the front suspension of my car collapsed. I contacted the booking staff and had my car transported to Group One Cambridge. Immediately the damage to my vehicle was assessed and I was informed of the cost. The repairs were completed in a week
16 April 2025
Mathew and the other staff there are always so helpful and we feel confident they will do a good job.
15 April 2025
A good service as usual, timely and informative
15 April 2025
Everyone super helpful
15 April 2025
Not happy at all. I explained to a lady who called me yesterday.
14 April 2025
A disappointing experience - the technician spilled brake fluid which then leaked from the engine bay and necessitated an emergency recovery - but thankfully the Service team were great in promptly sorting this with minimal disruption to me.
14 April 2025
Loved that my cat was also cleaned! An unexpected treat. Thank you.
14 April 2025
The experience is excellent. Everybody is very pleasant and helpful. William Macey in particular has been extremely helpful and charming
13 April 2025
Efficient, excellent courtesy vehicle. Complementary gift. Friendly staff.
12 April 2025
Completed job to our satisfaction
12 April 2025
Good service, clear instructions, staff v helpful
12 April 2025
Great service.
10 April 2025
Lorraine who looked after me was very helpful, informative and knowledgeable.
10 April 2025
How many surveys do I need to fill out? Why are you and the dealership not more closely aligned?
09 April 2025
Excellent service
09 April 2025
Really friendly and helpful service staff
08 April 2025
Not all items on the job sheet were carried out The one not done was carried over from the previous MOT carried out by BMW . The service desk was unable to explain why it had not been done. State of vehicle on return were was good.
08 April 2025
Fixed an issue i asked to be looked at
08 April 2025
All good.
07 April 2025
i try to book the while you wait appointments, it works very well for me as i work in the total opposite direction.
07 April 2025
After a issue with the booking system, the staff came up with a solution and kept me happy.
05 April 2025
All of the correct advice is given and parts used are genuine and correctly fitted, given great peace of mind
05 April 2025
Only 2 out of 3 issues sorted
05 April 2025
Ease of drop off, regular updates, ease of collection. Car repaired, advisories advised (!) and washed too
05 April 2025
The young salesman was very pleasant and very helpful. He really tried his best to satisfy me. I was very impressed but he wasn't helped by the
05 April 2025
Good communication. Time taken for service as advised. Comfortable environment and facilities while waiting. Excellent, friendly, helpful, and efficient customer service from Lorraine.
05 April 2025
Jason was very helpful and kept me informed at all times.
05 April 2025
Did my health check and air conditioning as required.
03 April 2025
Only down side was the car wash after the service very disappointing as only did half a job.
03 April 2025
Friendly professional helpful and great service very happy
03 April 2025
Very helpful
03 April 2025
The reason for the visit was a warranty issue with a faulty key. It needed a replacement key, which wasn't available when I collected the car. I had to go back a few days later to pick it up and it wasn't programmed to the car or my profile.
02 April 2025
This time it was for a seasonal health check as part of the BMW service package so far so good
02 April 2025
Very professional team
02 April 2025
It was fine.
02 April 2025
Natalie made sure I was kept informed and looked after. Reception staff also friendly and asking customers if they need refreshments
31 March 2025
The service personel at Cambourne are extremely helpful
31 March 2025
Very fast turnaround and great communication in regards to getting my vehicle booked in/collected/arranging a hire car.
31 March 2025
Check in was straightforward, and I was kept up to date on progress. The work was completed within the 2.5 hour window
31 March 2025
Excellent communication throughout the day, all jobs carried out and the car returned in recently cleaned condition. Delighted
31 March 2025
Considerate and efficient staff. Credit to your company
30 March 2025
The gentleman who dealt with me was nothing but helpful and a pleasure to deal with
30 March 2025
I am satisfied, everything went well; a 5-star service level was years ago, when the car was also cleaned inside, there was fresh food to eat in the morning and the internet connection was better (worked for emails but not for audio calls).
30 March 2025
No issues or problems at all with any aspect of the service.
29 March 2025
Excellent service
29 March 2025
Good communication from team about what needed to be done. Like the option of making interest free payments via bumper.
29 March 2025
Great customer service. Jason was very friendly. Provided free health check and were transparent about what needed doing and when.
29 March 2025
Again, everything was smooth from booking to receive the courtesy car but mostly the gentleman looking after me Jason made the experience very nice indeed.
28 March 2025
All explained properly and video with the checks sent
27 March 2025
Jason and Natalie were very pleasant. Much improved customer service from visits of a few years ago
27 March 2025
It was kind.
26 March 2025
The guy and you washed my Bimmer x
26 March 2025
I had an very good experience at the service desk, especially Lorraine who helped me My BMW app. They kept me informed of the progress of how my car was going through the checklist.
26 March 2025
Work completed at time and for cost quoted. Good welcome when I dropped car off and good communications from service advisor during the day. He also gave a realistic and honest view of the couple advisories raised (ie not in any way urgent)
25 March 2025
Everything was done professionally
25 March 2025
Work carried out on time and as expected. Service advisor Matthew kept me informed and was friendly and helpful.
25 March 2025
The car was a bit over priced in my opinion but the service during the buying process and since has gone some way to making the price bearable
25 March 2025
Efficient, friendly. Cannot fault your staff, they are great!
25 March 2025
Lorraine was attentive and answered my questions
25 March 2025
Had a email with a code service20. Tried to use it but wasn't taken off my invoice by service team
25 March 2025
Staff are always helpful and responsive
25 March 2025
Matthew was very helpful and kept in contact with me though the day.
25 March 2025
Service completed in timely manner while I waited, including additional aircon refresh. Lorraine was friendly & helpful - explained advisory items very clearly & also ongoing service plan quoted. Coffee & biscuits nice!
24 March 2025
Friendly and helpful service
24 March 2025
The service experience was smooth and straightforward.
24 March 2025
Good service
24 March 2025
Didn't need to change discs and pleasant staff
24 March 2025
I received particularly good support from Lorraine Cook when dealing with some technical issues in the payment process.
23 March 2025
Jason was incredibly polite and helpful, took time to answer any of my questions and elaborate on the vehicle health check.
22 March 2025
Completly satisfied as Group 1 provided a quick, efficient, and professional service!!
22 March 2025
The whole process from booking to collection was smooth and professional throughout.
21 March 2025
Fantastic service. Always very friendly and professional.
21 March 2025
I encountered no issues and the work was completed according to the requirements.
20 March 2025
Clear and regular communication about the issue, plan to fix and work completed on time.
19 March 2025
Fast efficient service
19 March 2025
No complaints at all about the service centre Again, shame the sales experience was so bad that I won't buy from this dealer ever again
19 March 2025
Friendly and professional service. The recall work was able to be booked in quickly and was carried out without any issues.
19 March 2025
The staff were very helpful and friendly
19 March 2025
Easy to arrange the service and MOT. Clear upfront costs and kept me in touch with what was going on all through the process. Lorraine was very helpful.
05 June 2025
Paul was as usual very knowledgeable and nothing was too much trouble Barons at Camborne